At [Your E-commerce Website Name], we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, you may be eligible for a return or refund under the following conditions.

By making a purchase on our website, you agree to the terms outlined in this policy.

1. Eligibility for Returns & Refunds

Acceptable Reasons for Returns:

• Damaged, defective, or incorrect item received

• Item not as described on the website

• Change of mind (if applicable—see conditions below)

Non-Returnable Items:

• Custom-made or personalized products

• Final sale items (clearly marked at purchase)

• Used, washed, or altered items

2. Return Timeframe

You must initiate a return request within [X] days of receiving your order (e.g., 14, 30 days). After this period, returns will not be accepted unless the item is defective.

3. Return Process

Step 1: Contact Us

• Email [Your Customer Support Email] or log into your account to request a return.

• Provide your order number, product details, and reason for return.

• We may request photos/videos of damaged or incorrect items.

Step 2: Approval & Return Instructions

• Once approved, we will provide a Return Authorization (RA) number and shipping instructions.

• Do not return items without approval—unauthorized returns may not be processed.

Step 3: Ship the Item Back

• Pack the item securely in its original packaging (if possible).

• Include all tags, accessories, and free gifts (if applicable).

• Ship to the provided return address using a trackable shipping method.

• Return shipping costs may be your responsibility unless the return is due to our error.

4. Refund Process

Refund Eligibility:

• Refunds are issued only after we receive and inspect the returned item.

• Original shipping fees are non-refundable unless the return is due to our mistake.

Refund Methods & Timing:

• Original Payment Method: Refunds are processed within [X] business days after approval.

• Store Credit: If preferred, we may offer store credit for future purchases.

• Bank/Card Processing Times: Depending on your payment provider, refunds may take 5-10 business days to reflect in your account.

5. Exchanges

• Exchanges are subject to product availability.

• If the desired item is out of stock, we will issue a refund or store credit.

6. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item:

• Contact us within [X] days of delivery.

• Provide photo/video evidence for verification.

• We may offer a replacement, refund, or partial refund depending on the issue.

7. Cancellations

• Orders can be canceled within [X] hours of placement if they have not yet shipped.

• Contact us immediately at [Your Customer Support Email].

8. Non-Returnable Situations

We reserve the right to deny returns or refunds if:

• The item shows signs of use, damage, or missing parts.

• The return request is made after the specified return window.

• The product was purchased as a final sale or custom order.

9. Contact Us

For any questions about returns or refunds, contact our customer support team:

• Email: [Your Customer Support Email]

• Phone: [Your Customer Support Phone] (if applicable)

• Business Hours: [Your Support Hours]

We appreciate your trust in [Your E-commerce Website Name] and aim to make the return process as smooth as possible!